Questions (FAQ's)

These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.

Q: What defines a Vacation Rental Home?

A: There are more types of vacation rentals then you can imagine. Cabins, condos, houses, lodges and villas of course. But you might find a castle or a cottage. Bungalows, chalets, estates, mansions, yurts and yachts also qualify - providing they have a kitchen and bathroom as well as a place to sleep. That is what makes they different than just a hotel room.

Q: Are housekeeper tips mandatory in Vacation Rentals?

A: Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.

Q: How do I report abuse or fraud?

A: If you get emails unrelated to properties or unsolicited commercial email through our inquiry system or from someone who got your name from our site please notify us by email. Should you be approached with fraudulent activity or be a victim of fraud it is best to report it to your local police. For abuse or fraud, should it involve a member of our website please notify also.

Q: To make a booking must I deal with the Owner?

A: Not at all. We'll take your order, send a confirmation and instructions for accessing and using the property. Our Owners rely on us to do all the work. And you can rely on us to make sure the property is ready for your arrival.

Q: Are there Rules for Guests?

A: Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules

Q: Why is there a cleaning fee for Vacation Rentals?

A: Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.

Q: Is it possible to arrange an early checkin?

A: Usually housekeepers need all the time between Guests to prepare the property for arrivals. So early checkins are not always available. In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.

Q: Is it possible to arrange a late checkout?

A: Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.

Q: Can we bring a trailer or camper to the property?

A: Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.

Q: Can we have a campfire at the property?

A: If specifically noted on your guest instructions, campfires may be allow but only in existing fire-rings and only in cooler months when there is no pollution advisory in effect.

Telephone our office before proceeding. Use only provided or purchased firewood. Keep fires no higher than 24 inches and have a water source nearby before starting. Fires must be extinguished no later than 10PM.

In addition,. Campfires are never allowed in summer due to concerns about forest fires, range fires or house fires.

Q: How do I purchase a Travel Insurance Plan?

A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.

Q: And what's the idea behind VRA?

A: Every Manager and Owner has needed help from time to time and had no where to turn. So we quizzed many folks and everyone agreed, an association was needed. Especially now that the industry is growing so quickly. Suppliers and website Publishers are invited to join to. See our Benefits List.

Q: What is Goldener Inns & Resorts?

A: Goldener is a network of unique Inns, Resorts and Vacation Rental complexes such as condominium buildings and housing developments. The properties band together for quality, efficiency and marketing. Services are provide by the Vortex Organization. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners.

Q: Tell me about Sunspot Vacation Rentals?

A: Sunspots is a network of trained and certified Vacation Rental management companies working together to grow and improve the industry and their own operations. Vacation Homes may be located in every communities including lake, mountain and river locations and even in urban and suburban communities. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners. Services are provide by the Vortex Organization.

Q: What is Plumbob Publishing?

A: A plumbob is an old fashioned tool used by carpenters to determine straight up and down. It is a string and a weight which, when allowed to dangle free always reflects a straight line downward. Our company has chosen the word Plumbob to represent our quest to produce straight forward and accurate publications. Some of these are conventional print and other media. And some are websites in a variety of specialty industries and narrow interests. This website is just one.

Q: Why should I purchase travel insurance for my vacation?

A: You've saved, you've waited, and now you're all set to go on vacation. Preparing for your trip includes covering yourself for unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, baggage delays, as well as gain access to a wide range of traveler's assistance services.

Q: Will a Vacation Rental Insurance plan refund my booking fees?

A: Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is canceled for a covered reason.

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